FAQ

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in
our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach
out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or
unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate
shipment (within 3-14 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within 3-14 business days from the date of
your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address
you provided when checking out. If you do not receive tracking information from us within six business days of your order,
feel free to follow up with us at hello@bicycletale.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when
signing for delivery. If your item(s) do arrived damaged, please send photos to returns bicycletale.com and we will
process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order
has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the
original credit card that you use when placing your order.

Price Guarantee:

We work very hard to ensure that we offer the absolute best prices on line. If you find another on line store that offers a lower
price then us within six months of your purchase date please let us know and we will refund your original payment for the
difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you
find that our own website has a lower price for the same item you have ordered within six months of your purchase date will
refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website
within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc .. )
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax